Refund policy

Reet o Rivaaj Hair Oil – Return & Refund Policy

Thank you for shopping with Reet o Rivaaj Hair Oil. We want you to have a smooth and satisfactory shopping experience.

Returns

Due to the personal-care nature of our hair oil products, we generally do not accept returns of products that have been opened, used, or tampered with.

A return may be accepted in the following situations:

• You received the wrong product.
• The product was damaged during delivery.
• The product is defective or has a packaging issue.
• The product received is significantly different from what you ordered.

Return Time

Please contact us within 7 days of receiving your order if there is an issue.

For damaged or incorrect orders, please provide:

• Order number
• Clear photos/videos of the package
• Photos of the product received
• A brief description of the issue

Refunds

Once we receive and review your complaint, we will inform you whether your refund or replacement request has been approved.

If approved, we may offer:

• Replacement of the product, or
• Refund of the eligible amount.

Refund processing time may depend on the payment method used.

Non-Returnable Products

We cannot accept returns for:

• Opened or used hair oil bottles
• Products damaged after delivery due to customer handling
• Products without original packaging
• Change-of-mind purchases after the product has been opened

Contact Us

For return or refund requests, please contact us through our official contact details listed on our website.

Reet o Rivaaj Hair Oil reserves the right to review each return/refund request individually.